ARQ · AUTO REPAIR QUOTES
Credit delivery
How purchased credits reach your Shop wallet, how they are used and how to resolve delivery problems.
Credit purchases are not open yet. This page describes the delivery process planned for launch. This website does not currently accept payments or deliver purchased credits.
1. Digital credits, delivered to your ARQ wallet
After successful payment is confirmed, purchased credits are added to the Shop’s ARQ wallet. Credits are digital; there are no physical goods or shipping charges. The wallet and purchase history show the purchase and its delivery status.
A Checkout return page alone is not confirmation that credits were delivered. A failed or incomplete payment does not create a completed credit purchase. If a payment succeeded but your credits are missing or still pending, use the existing purchase reference when contacting support rather than purchasing again to resolve that same payment.
2. Planned credit packages
| Package | Price (CAD) |
|---|---|
| 1 credit | $5.99 |
| 12 credits | $49.99 |
| 25 credits | $99.99 |
Any tax charged on your purchase is shown before payment. Credits never expire. The number of credits needed to unlock a request varies; you see the cost before unlocking.
3. If purchased credits are missing
Contact shopsupport@arquotes.com or marian@arquotes.com with your Shop-account email and purchase reference. Do not include full payment-card details. We respond within 2 business days and will deliver the missing purchased credits or refund the affected purchase, as appropriate. The support response time is separate from payment-provider processing time.
4. Spending credits and returning them
An Unlock uses the disclosed credits to let your Shop prepare and submit an estimate for that request. You must submit the estimate before ARQ reveals the Customer’s phone number and email. The original submission and contact-access deadlines remain in effect; submitting an estimate does not extend them.
Available promotional credits are used first, followed by paid packages in the order they were granted. Where the original source is known, returned Unlock credits go back to that source. A paid package remains previously used even when spent credits are later returned.
If credits are deducted but the Unlock fails, we restore the affected credits. For defective requests and other remedies, see our refund policy. A successful Unlock does not guarantee a reply, booking or job.
5. Credits during a refund
When an eligible unused-package refund is processed, the package’s credits are unavailable to spend. A successful refund removes those credits. If the refund is confirmed as failed or canceled, the affected credits are restored as appropriate. If the outcome is still being checked, they remain unavailable until it is resolved. Contact support if you need help with the status.
6. What credits can be used for
Credits are usable only inside ARQ to unlock repair requests. They are nontransferable and cannot pay for repairs. Customers arrange and pay for repairs directly with their chosen Shop. Promotional and welcome credits have no cash refund value.