ARQ · AUTO REPAIR QUOTES
Privacy policy
How ARQ handles launch updates and the account, repair-request, estimate and payment information used by the planned marketplace.
ARQ has not launched yet. The public website currently accepts launch-update requests, not marketplace registrations, repair requests or payments. This policy explains that website and the marketplace processing planned for launch. Describing marketplace features here does not make them publicly available today.
1. Who is responsible
ARQ Systems LLC operates ARQ (Auto Repair Quotes) and is responsible for the information described here. For privacy questions or requests, email marian@arquotes.com or call +1 604-445-3508.
2. Information collected through the prelaunch website
- Launch updates: your submitted email address, whether you are interested as a vehicle owner or repair shop, your optional city, the time of your request and the consent wording/version you agreed to. If your link contains campaign labels, we also record those labels with your signup to understand which promotion led to it.
- Contact requests: information you choose to include in an email or telephone conversation so that we can answer you.
- Technical operation: hosting and security services may process connection information such as IP address, browser details and request logs. Our signup handler uses a protected identifier derived from the connection address to limit repeated requests; it does not store the raw IP address in the signup record.
The launch form requires your email and role. City is optional and helps us plan local launch updates. Campaign labels identify a promotion, not your confirmed location. We keep the first and most recent campaign labels submitted with your signups; we do not retain your full referring URL or advertising click identifiers in the signup record. It does not create a marketplace account or subscribe you to unrelated advertising. Do not send payment-card details, identification documents or repair records through that form.
3. Information used by the marketplace
When the marketplace opens, the information we process depends on your role and use of the service:
- Accounts: name, email, telephone number, account role, authentication and verification information, account status and notification choices.
- Customers and requests: vehicle details, repair category and description, submitted photos, postal/location information, contact preferences, request status and activity. Information can include a vehicle identification number where you provide one.
- Shops and estimates: owner/contact and business details, business-listing linkage, location and service information, approval status, estimate amounts and descriptions, availability, warranty/conditions and request participation.
- Payments and credits: package purchases, payment-provider references and statuses, billing/tax information where required, credit grants and spending, returns, refunds and related support/audit records. Payment-card entry is handled by the payment processor; ARQ uses payment references and results to operate purchases and refunds.
- Support and security: messages you send, relevant account/request/purchase references, identity-verification and administrative actions, and technical records needed to operate and protect the service.
Include only information needed for your repair request or support matter. Avoid putting unnecessary personal information, full card details or identity documents in descriptions, photos or messages.
4. Why we use information
We use this information to create and protect accounts; connect relevant Customers and Shops; display repair opportunities and estimates; provide contact access at the appropriate stage; operate credit purchases, refunds and support; communicate about account and marketplace activity; respect preferences; prevent misuse; and keep records needed for transactions, security and applicable obligations.
Launch-signup information is used for the launch updates you requested, planning where to launch, understanding which promotions bring signups, related consent preferences, answering questions and protecting the form. It is not a marketplace registration.
5. Sharing between participants
Eligible Shops can see request information to decide whether to respond. Access depends on the stage of the request. A Shop uses credits to unlock a request and prepare an estimate. It must submit an estimate before ARQ reveals the Customer’s phone number and email, and contact access lasts only for the original disclosed window.
Customers receive the estimates and Shop information needed to compare responses and contact a Shop.
Participants must use information only for the relevant repair discussion. Information already received by a Shop or Customer may remain in that participant’s records; deletion from ARQ cannot remove a copy someone else has already received. Independent Shops are responsible for their handling of information and their repair services.
6. Service providers and other disclosures
We use service providers for hosting and storage, authentication, email delivery, location/business-listing services, payment processing and technical security. They process information needed for those functions. Your email provider and ours also process correspondence you send us.
We do not sell your personal information or share the launch-update list with Shops for their own marketing. We may disclose information when required by law or where necessary to address fraud, security incidents or legal claims.
Service providers may process information outside your province or country, including in the United States, where it may be subject to local laws. Contact us with questions about processing relevant to your account or request.
7. Notifications and choices
Launch emails are optional. You can withdraw consent using the unsubscribe instructions in an email or by emailing marian@arquotes.com.
Marketplace profiles provide choices for optional notifications, including new-estimate or eligible-request notices, Customer request-expiry reminders and Shop low-credit reminders. Necessary account, security, payment and deletion communications are separate from those optional notices. Turning off an optional reminder does not close your account or change a request deadline.
8. Cookies and browser storage
This prelaunch landing page does not add advertising or analytics trackers, embed third-party maps or use browser storage to retain your launch-form entries. The form sends that information and any supported campaign labels in the page link only when you submit it. These labels are not retained in cookies or local browser storage, and we do not collect a browsing history. Infrastructure providers may process technical information needed to deliver and protect the service.
The marketplace uses browser storage for functions such as keeping you signed in and preserving registration or support drafts during a session. Authentication, location/business-listing and payment services may use storage or connection information needed for their features. Clearing or blocking necessary storage can affect those functions. The landing-page statement above is not a claim that the marketplace uses no browser storage.
9. Retention and account deletion
Retention depends on the type of information and its purpose. Launch-signup information is kept for the updates you requested. If you withdraw consent, we stop using your address for launch emails and retain only what is needed to respect your preference or meet applicable obligations. Support correspondence is kept as needed to handle the matter and related obligations.
Marketplace account deletion can remain pending while an existing paid estimate-submission window finishes. That window is not extended by deletion. Personal profile information and personal request details, such as descriptions, location/contact details and photos, are removed or redacted through the deletion process.
Relevant transaction, estimate, payment, credit, refund, support and security records may be retained for their continuing purposes and applicable obligations. Account deletion does not mean every retained record is anonymous or that independent providers and participants delete their own records. Contact us to ask what is retained in a particular case or to request access, correction or deletion.
Deletion updates: we may temporarily keep your email address and first name for deletion updates. We stop using these details for these emails 30 days after first saving them, and remove them during scheduled cleanup. They may be removed sooner after the final deletion notice is handled. This is a limit for deletion-update contact details, not a 30-day rule for all transaction or account records.
10. Retained Customer history
Before deleting a Customer account, you can save a history reference and a separate private recovery code. The reference helps an Admin locate retained history. The recovery code is also required to release the available history file after deletion completes.
Keep both safely. The file contains retained request/estimate information, not a complete copy of everything removed with the account. ARQ stores a protected verifier for the recovery code rather than the code itself. A reference alone does not authorize release, and this route is unavailable if history access details were not issued before deletion.
11. Your requests and security
You can request access to, correction of or deletion of your information and ask about our privacy practices. We may ask for information reasonably needed to verify account control or your authority to receive retained records. Withdrawing information needed for an account or request may limit our ability to provide that service; we will explain the relevant effect.
We restrict access and use encrypted connections for transmission. No online service can guarantee absolute security. We respond to support inquiries within 2 business days; completing a privacy request can take additional time.
12. Updates and contact
We publish changes on this page with an updated date and explain material changes in how information is used or shared. Where required, we obtain consent before using information for a new purpose.
ARQ Systems LLC
Address: 1021 E Lincolnway Suite #10719, Cheyenne, Wyoming 82001, United States.
Email: marian@arquotes.com
Phone: +1 604-445-3508