ARQ · AUTO REPAIR QUOTES

Terms of use

How ARQ works, what an Unlock provides and the terms planned for the marketplace at launch.

Prelaunch policy · Updated September 27, 2026

1. Who we are

ARQ (Auto Repair Quotes) is operated by ARQ Systems LLC. We are building a marketplace connecting vehicle owners with independent repair shops. We will begin Shop onboarding through personal visits on the North Shore, then expand into Metro Vancouver. Available shops and estimates depend on participation near each repair request.

2. ARQ’s role

Vehicle owners describe a repair need. Interested repair shops choose whether to unlock the request and submit an estimate. Vehicle owners compare the information and decide which shop to contact.

ARQ does not perform automotive repairs, enter into repair agreements on a shop’s behalf or process payment for repairs. Customers and shops arrange the scope of work, scheduling, warranties and payment directly. Confirm the work and final price with the shop before authorizing repairs. ARQ takes no percentage commission on repair bills.

3. Estimates, Shop approval and outcomes

Estimates are supplied by independent repair shops and may depend on inspection, diagnosis, parts availability and other stated conditions. Shop approval or linkage to a business listing is not a guarantee of repair quality or an endorsement of a particular repair.

ARQ does not guarantee a particular number of estimates, response time, price, customer response or successful job. Illustrative product previews on this website are examples, not actual customer requests or shop offers.

4. Accounts, requests and contact access

Vehicle owners use ARQ free. Repair shops purchase credits to unlock requests they choose to pursue and prepare estimates. An Unlock buys an opportunity to respond, not an exclusive lead or a guaranteed booking.

A shop must submit its estimate before ARQ reveals the Customer’s phone number and email. Contact access is available only during the original time window shown for the request. Submitting an estimate does not extend that window. Shops must use this information only for the relevant repair discussion.

Participants must provide accurate information, keep their accounts secure and respect other users’ privacy. Do not submit fake or duplicate requests, impersonate another person or shop, misuse contact information, harass users or interfere with the service. Shops decide which opportunities fit their business and are responsible for their own estimates and repair services.

5. Credits and pricing

Planned prices are CAD $5.99 for 1 credit, CAD $49.99 for 12 credits and CAD $99.99 for 25 credits. Any tax charged on your purchase will be shown before payment. Credit costs vary by repair request; shops see the cost before unlocking.

Credits never expire. They are usable only inside ARQ, are nontransferable and cannot pay for repairs. They cannot be traded or exchanged for cash outside the refunds described in our refund policy. Promotional and welcome credits have no cash refund value.

For credit spending at launch, ARQ uses available promotional credits first, then paid packages in the order they were granted. Credits returned for a verified request problem go back to their original source where that source is known. Returning credits does not undo the fact that a paid package was previously used.

6. Credit delivery and refunds

Our credit-delivery policy explains delivery to the Shop wallet and help with failed purchases or Unlocks. Our refund policy explains the 14-day refund offer for completely unused paid packages, credit returns for verified defective requests, payment-error remedies and account-closure rules.

A package counts as used once any credit from that purchase has been spent on an Unlock. There is no standard change-of-mind cash refund for a partly used package; remaining credits stay available and do not expire. This does not limit separate remedies for payment or platform errors or rights that cannot be excluded by law.

7. Account deletion and retained records

Account deletion may remain pending while an existing paid estimate-submission window finishes. Deletion does not extend that original window. Personal account and request information is removed or redacted through the deletion process, while relevant transaction, estimate and security records may be retained as explained in our privacy policy.

Before deleting a Customer account, you can save a history reference and a separate private recovery code. These allow support to locate and release available retained history after deletion completes. Keep both safely; the file is not a complete copy of everything deleted.

If you intend to close a Shop account with a remaining credit balance or unresolved refund request, contact support first. Voluntary closure follows the refund policy; it does not create an additional change-of-mind entitlement or a separate forfeiture rule.

8. Launch updates and privacy

Requesting launch updates does not create a marketplace account, purchase credits or reserve access or work. Launch updates are optional. You can withdraw consent using the instructions in an email or by emailing marian@arquotes.com. See our privacy policy for launch updates and the planned marketplace.

9. Changes and applicable rights

We publish updates on this page with an updated date. The terms and refund rules will be available for review before marketplace use and credit purchases. Nothing in these terms excludes rights or remedies that cannot be excluded under applicable law.

10. Contact

ARQ Systems LLC
Address: 1021 E Lincolnway Suite #10719, Cheyenne, Wyoming 82001, United States.
Email: marian@arquotes.com
Phone: +1 604-445-3508

Customers can contact customersupport@arquotes.com; Shops can contact shopsupport@arquotes.com. Support responds within 2 business days.