ARQ · AUTO REPAIR QUOTES
Credit & refund policy
Clear rules for unused credits, request unlocks and technical problems.
Purchases are not open yet. These are ARQ’s approved refund rules for when paid credits become available. All credit prices are in Canadian dollars (CAD), plus applicable taxes.
1. Unused paid credits: 14-day refunds
You may request a refund of unused paid credits within 14 days of their purchase. This includes the unused portion of a package. We calculate the refund using that package’s original purchase price per credit, with the corresponding tax refunded, and remove the refunded credits from your ARQ wallet.
Example: You buy 12 credits for CAD $49.99 and use 4. If you request a refund within 14 days, the remaining 8 credits are refundable for CAD $33.33 plus the corresponding tax. The 8 refunded credits are removed.
After 14 days, there is no standard change-of-mind refund. Your remaining credits still never expire.
2. Credits spent on successful unlocks
Credits spent on a successful request unlock are normally nonrefundable. Unlocking provides an opportunity to respond to a request; it does not guarantee a reply, booking or job. A customer not responding or selecting another shop does not automatically qualify for a refund.
3. Fake, duplicate or materially incorrect requests
Report a fake, duplicate or materially incorrect request within 7 days of unlocking it. Include the request reference and an explanation of the problem. If we confirm the issue, we restore the credits spent on that unlock to your ARQ wallet. This remedy restores wallet credits rather than refunding cash.
4. Duplicate charges and technical failures
We correct duplicate charges and failures that prevent purchased credits from being delivered. We will deliver the missing purchased credits or refund the affected purchase, as appropriate. If an unlock fails but credits were deducted, we restore the affected credits.
5. Voluntary account closure
The same 14-day unused-paid-credit refund rule applies if you voluntarily close your account. Contact support before closure if you have a remaining balance. We will explain the treatment of that balance before the account is closed. Closure does not extend the standard refund window, and this policy does not impose a separate forfeiture rule.
6. If ARQ permanently closes
If ARQ permanently closes, we refund your remaining unused paid credits at their original purchase value. Promotional credits have no cash refund value.
7. How to request help
Email marian@arquotes.com with the email associated with your shop account, the purchase or request reference, and the reason for the request. Please do not send full payment-card details. You can also call +1 604-445-3508.
We respond within 2 business days. Cash refunds go to the original payment method. Payment-provider and bank processing times can vary; our support response commitment is not a promise that funds will arrive within 2 business days.
8. Applicable rights
This policy does not limit any refund or other rights that cannot be excluded under applicable law.